Moët Hennessy is commencing an exciting new phase in our digital journey to enable us to focus on enriching every interaction our customers have with our brands online.
As part of this strategy, we have closed Moët Hennessy Collection as of Thursday April 28th 2016.
You can continue to buy your favourite champagne, wine and spirits from the Moët Hennessy portfolio through our retail partners across Australia online and in-store.
If you placed an order through Moët Hennessy Collection before 3pm AEST Thursday 28th April 2016 you will receive emails from us as your order moves along the process. The emails you receive will be:
When your order was placed it was near real time processed at our warehouse. We don't want you to miss receiving your goods, so we can certainly make changes to the delivery address, however changes to items within your order are not possible now that Moët Hennessy Collection has closed.
If you would like to cancel your order, then please contact the Customer Service Team as soon as possible on 1800 554 100 (international call +61 2 8344 9911) from Monday to Friday 8am-6pm AEST.
We want you to be happy with your purchase from us. If you are unhappy with the goods in any way because of a fault or defect please contact our Customer Service Team via the enquiry form or call 1800 554 100 (international call +61 2 8344 9911) within  days of the date of receipt to arrange a replacement or refund.
We'll do everything we can to take care of your replacement or refund quickly. For refunds, it may take up to two billing cycles for the credit to appear on your credit card statement. For replacements, it may take up to 14 days. Returns with complete documentation receive priority. Please note that if the returns process is not followed, Moët Hennessy Collection is not responsible for returns lost in transit to us.
The process of returning your goods to us will be:
Champagne, wine and spirits from Moët Hennessy brands are widely available for purchase from our retail partners throughout Australia in-store and online.
Branded accessories such as glassware and ice buckets that were previously available through Moët Hennessy Collection are not currently available for retail sale, however we are exploring opportunities to make these available in the future.
To be the first to know about product releases, accessories and special offers please subscribe to email newsletters from our brands here.
If you have received a Moët Hennessy Collection Gift Card in the last 12 months and have an unredeemed balance, we will be happy to refund the remaining balance. Please note there will be no refunds for any unredeemed discount vouchers/coupons.
To enquire about your gift card balance and request a refund please contact our Customer Service Team via the enquiry form or call 1800 554 100 (international call +61 2 8344 9911) from Monday to Friday 8am-6pm AEST.
Moët Hennessy Private Events bring you 'at home' experiences where you can enjoy your favourite Moët Hennessy brands with all the flair and excitement normally associated with exclusive venues and parties. In partnership with Urban Events, Venues & Catering, you will be able to share and enjoy the world of luxury champagnes, wines and spirits in a location of your choice - from offices to boats to outdoor parties and intimate masterclasses.
Designed for groups of 30 or more, each event may include a dedicated bar, mixologists and bartenders, staff, decoration and audio-visual entertainment, as well as personal chefs or drinks masterclasses. Moët Hennessy Private Events, in partnership with Urban Events & Catering, is offering a number of unique experiences, such as the Moët & Chandon Champagne Bath, the Moët Ice White Party, Veuve Clicquot Rich Mixology Bar, Dom PÉrignon 'The Luminous Life' and Belvedere Vodka 'Know Your Martini' Masterclass.
Note: Moët Hennessy Private Events are currently only available for Sydney Metro locations
If you are interested in hosting a Moët Hennessy Private Event please contact our Customer Service Team via the enquiry form or call 1800 554 100 (+61 2 8344 9911) between Monday to Friday 8am-6pm AEST.
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If you have an enquiry please complete the form below and we will respond to you as soon as possible.
1800 554 100 (+61 2 8344 9911)